Shipping Information

Worms

All orders are shipped to addresses in the United States via USPS Priority Mail and/or UPS Ground.

Please Note: No same day shipments. Preparation of your worm order needs to be taken into consideration to ensure delivery of live worms. To avoid your order being left at post office over the weekend,  all worm orders are shipped on Monday or Tuesday following confirmation of payment.

Confirmation of order constitutes acceptance of shipment at your own risk.  Mission worm will not reimburse funds paid or reship worms at no charge due to death caused by natural circumstances, including but not limited to extreme temperatures, lost shipment due to USPS, delivery with no occupancy.

In extreme temperature conditions, please have the post office hold your worms for personal pick-up.

We do not ship to Hawaii and The Virgin Islands.  

Dubia Roches 

IMPORTANT NOTE: If you are experiencing extreme weather, we highly suggest asking your local post office to hold your mail. In extreme weather even 15 minutes on a porch or in a mailbox can cause your insects to perish. The delivery trucks are also not temperature controlled, so it is generally a better option to have them sit at your local post office. We will continue to send out reshipments if they are marked for pick up at the post office and keep arriving dead. If a customer chooses to have their reshipment sent to their home, we will only do this ONCE.

• Live arrival is guaranteed as long as the terms below are met.
• Live arrival is guaranteed in any climate if the temps are above 95 and below 35 is void unless you choose to hold for pickup to 
• It is the customer's responsibility to be home when the roaches arrive.
• If the customer cannot be home at time of arrival, we suggest asking your local post office to hold your mail. 
• We will not replace or compensate orders that are left at the post office because the customer is not willing to pick them up.
• Please be aware of the shipping address you provide to us. We will not be held responsible for an incorrect or incomplete shipping addresses.
• When using a PayPal account to pay, be sure you enter the correct shipping address on the PayPal website.
• It is the customer's responsibility to check tracking and keep track of their order.
• We do not guarantee specific delivery dates, nor are we responsible for costs incurred due to needing to buy feeders if packages do not arrive when expected.
• We are not responsible for packages lost by USPS.
• Always open live insects over another container.
• Any issues with an order must be reported to us within 1 hour of delivery time based on the USPS tracking data with photos of the contents.
• It is the customer's responsibility to research the laws in their state.
• We do not ship Dubia Roaches to Florida.